How can I close my account?

If you want to close your account, there are a couple of options that you can select from depending on what best suits your needs: 

• Definite self-exclusion 

Also known as 'taking a break' - you will need to select from the list of available durations available to you: Start date - End date, which ranges from 24 hours to 180 days. Once the duration of time has been completed, your account will be reactivated automatically. 

• Indefinite self-exclusion 

For this option, you will be asked to offer a reason for this request on the form, prior to sending, please see below: 

It is important to note, should you wish to reactivate your account after an indefinite self-exclusion has been applied, you will need to once again contact our customer support team through the following form: Request support - A request to revoke an indefinite self-exclusion will be effective only after 3 months Cooling-off period from the date we receive the request.

We will notify you by email once we have actioned your self-exclusion request

Please bear in mind, whilst your self-exclusion is active, you will have no access to the Chumba Casino platform, this includes marketing emails, news, and updates. If in this period of time, you require your account history or details, you will need to contact our customer support team. 

• Close my account 

To simply close your account outright, please make a written request to our customer support team by following the above link. You may reactivate your account at any time. 

For further information about our responsible gameplay tools and more, take a look at the following article: Responsible Social Gameplay Policy. 

Another article you may like to have a look at; I would like to limit my gameplay. How do I do that? - which offers a comprehensive understanding of the tools available to you to remain in full control of your Gameplay. 

Please note, you do not need to close your account if you want to change your email address, please take a look at the following article explaining how you can do this, How can I update my email address?