Matt Hale
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Recent activity by Matt Hale-
My $10 Gold Coin package didn’t come with free Sweeps Coins!
Oh no! That’s not good but we can explain this one.. Chumba Casino offers you different ways to play - some players only prefer to play with Gold Coins, so for this reason we have some Gold Coins ...
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How can I update my email address?
To change the email address associated with your Chumba Casino account, please contact our Customer Support team. Please state your current email address, along with the new/updated email address t...
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Source of funds check
What is a source of funds check? A source of funds check allows us to confirm that funds used to purchase Gold Coins on our platform come from a legitimate source and, as such, allows us to tell cl...
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How can I reactivate my account?
To reactivate your Chumba Casino account, you will need to send a request to our customer service team, along with a brief description as to why you would like to reactivate your account. Once sub...
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My game froze/My free bonus play was interrupted!
If you won Free Plays in any of our social games and then experienced an unfortunately timed technical issue that interrupted it (maybe you lost connection, or the application crashed or froze or y...
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How do I redeem my prize for cash?
First of all, congratulations on winning in our sweepstakes! From the redemption section on your account, follow the below steps to redeem your prize in the form of cash: To find out how to naviga...
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How Do I Verify My Account?
To kickstart the verification process, follow the steps below: You will need to be signed in to start the verification process 1. Click on the options tab at the top right of your screen, next to ...
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I am having issues making Purchases, help!
If you are experiencing problems making a purchase, we would like to let you know that we accept a range of payment methods that can be used to purchase Gold Coins. Pay with MasterCard Pay with A...
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How do I get free Sweeps Coins?
We are so glad you asked. No purchase is ever necessary to obtain Sweeps Coins. We have a number of ways you can get free Sweeps Coins: Email offers: We send out marketing offers pretty regularly,...
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How can I update my bank account details?
To update the details of your bank account, please send us a request using this form. Please include your date of birth and the last four digits of your currently nominated bank account number to s...