Matt Hale
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Recent activity by Matt Hale-
How do I check my gameplay history?
To view your game history please follow the steps below: Make sure you are signed in before looking for your gameplay history 1. From the Chumba Casino home page, click on the burger menu (three wh...
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Source of Funds Check Guidelines for Players
Chumba Casino is required by law to ensure that our platforms are not used for financial crimes such as fraud, money laundering, or the funding of terrorism. A request for Source of Funds inform...
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What is the minimum age required to play games at Chumba Casino?
To enjoy the games Chumba Casino offers, you will need to be a minimum age of 18 years old. There are of course some exceptions of which you would need to be of a higher age. We highly recommend ...
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The games are taking long to load, what can I do?
At times you may feel as though there is a slight lag in the game you are playing, this can be caused by a number of things. Below are a few quick checks you can do to help minimize any lag in you...
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How do I redeem my prize for a gift voucher?
From the redemption section on your account, follow the below steps to redeem your prize in the form of a gift voucher: To find out how to navigate to the redemption section & redeem your prize, c...
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What documents do I need to send to verify my account?
The documents required to verify your account are as follows: Photo ID Selfie (take a photo of yourself) Proof of address (issued within past 6 months) Bank statement (issued within past 6 mont...
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How do I subscribe or unsubscribe to your mailing list?
If you want to update your subscription preferences, head on over to this page and put in your email address as shown in the picture below. If you want to unsubscribe - ‘Click Yes’ and if you want ...
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How can I get a host?
Hosts are in fact dedicated customer service agents that offer help and assistance to players. There is no set formula or checklist to be followed in order to get a host - as long as you remain an ...
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What’s the difference between Gold Coins and Sweeps Coins?
To be able to fully enjoy games in Chumba Casino, you may decide to purchase a Gold Coins package, that come in different denominations: USD 1.00 for 200,000 Gold Coins USD 5.00 for 1,000,000 Go...
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I can’t pass the “Please rotate your device” message on my mobile device
If your screen is not rotating, check if you have accidentally turned off the screen rotation option on your mobile. If you are using iPhone Swipe down from the top-right corner of your screen ...