Matt Hale
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Recent activity by Matt Hale-
How do I contact Customer Support?
Contacting Chumba Casino customer support is super easy, check out the steps below: Not signed in to your account: Scroll down to the very bottom of the page (chumbacasino.com) - you will find the ...
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How do I redeem my prize?
If you would like to redeem your prizes, follow the step-by-step guide below: To redeem prizes - your account must be verified first. If you need more information on how to verify your account plea...
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Why do I need to verify my account?
In the interests of our community as a whole, we invite all our players to verify their accounts, for a number of reasons: Protect against potential security issues Allow for redemption of prizes...
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Can I use a payment method not in my name?
No - this is not permitted at all. We do not allow our players to use a payment method in any name other than their own, this includes: Family members Friends Colleagues Players can only use ...
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I can’t make a purchase, I get one of these errors.
Are you getting any of the below error messages when trying to make a purchase? OR If you are getting any of the error messages above, try the fixes below: The most common scenario is that yo...
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I made a purchase and didn’t get my free Sweeps Coins
We are sorry to hear you didn't get your free Sweeps Coins. Firstly, make sure to check that you did indeed purchase a package which comes with free Sweeps Coins as some of our packages are Gold C...
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Finding your transaction ID
To find your transaction ID, follow the steps below: Go to your email inbox of the email registered with Chumba Casino Search for ‘Your account has been credited’ or ‘transaction id’ Make sure...
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I do not have a MasterCard, where can I get one?
The easiest MasterCard to get is a MasterCard Debit Card. As it's not a Credit Card, there are no late fee charges to worry about. It’s a straightforward system, you pre-load your balance onto the...
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How can I find the live chat function?
The Live Chat function is a tool that can be used to find the information, answers and guidance you need, as quickly as possible. If you are having any issues at all regarding making a purchase, o...
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How do I pay with my Visa Card?
To make a Gold Coins purchase using your Visa card, follow the below steps: You will need to be signed in to complete these actions. 1. From the Chumba Casino home page, click the yellow BUY butt...