Matt Hale

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  • How long will it take for my account to be verified?

    Once you have submitted all of the required information, the process to verify your account will take between 24-48 hours.  We look to process all account verification requests as quickly as possib...

  • How do I pay with Online Banking?

    Online Banking is a convenient alternative to cards, which allows you to make payments by signing in to Online Banking, without needing to leave our site. It's simple and safe - no card or bank inf...

  • Do you offer a bonus upon registration?

    Yes. When you open your account with Chumba Casino, we gift you a welcome package consisting of 2,000,000 Gold Coins and a bonus of 2 Sweeps Coins, completely free of charge, to be enjoyed with th...

  • What is RTP (Return to Player)?

    RTP (Return to Player) refers to the theoretical percentage of played coins that are returned to the player in the long run. While all games at Chumba Casino have different RTP, the lowest RTP woul...

  • What is Netverify?

    Netverify, is a tool by Jumio, a company specializing in: Identity verification eKYC This tool helps businesses like Chumba Casino, which use online channels, by providing an accurate and efficie...

  • How can I find Chumba Casino on Social Media?

    Chumba Casino are active across all three of the below Social Media platforms. Official Chumba Casino accounts  Facebook: https://www.facebook.com/chumbacasino Twitter. https://twitter.com/chumba...

  • What is an RNG (Random number generator)?

    RNG stands for Random Number Generator - a type of computer program. RNG does exactly what the name suggests – generates numbers that are random. It does this constantly, generating a new set of ra...

  • Can I redeem my prize to someone else’s bank account?

    In short, no.  In accordance with our Terms & Conditions, the redemption of prizes for cash, must be to an account legally and beneficially owned by you, the player.  We are not able to process a p...

  • How do I pay using my Skrill Wallet?

    Skrill is an online wallet that is quite popular amongst Chumba Casino players. Many customers choose it because it provides fast, reliable payments. In many cases, when you redeem a cash prize, it...

  • Where can I check if I won in a competition?

    If you are a lucky competition winner, you will be notified by email, you may also head on over to one of our social media accounts where we post the results: Facebook: https://www.facebook.com/ch...