Matt Hale
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Recent activity by Matt Hale-
My game froze/My free bonus play was interrupted!
If you won Free Plays in any of our social games and then experienced an unfortunately timed technical issue that interrupted it (maybe you lost connection, or the application crashed or froze or y...
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How do I redeem my prize for cash?
First of all, congratulations on winning in our sweepstakes! From the redemption section on your account, follow the below steps to redeem your prize in the form of cash: To find out how to naviga...
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How Do I Verify My Account?
To kickstart the verification process, follow the steps below: You will need to be signed in to start the verification process 1. Click on the options tab at the top right of your screen, next to ...
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I am having issues making Purchases, help!
If you are experiencing problems making a purchase, we would like to let you know that we accept a range of payment methods that can be used to purchase Gold Coins. Pay with MasterCard Pay with A...
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How do I get free Sweeps Coins?
We are so glad you asked. No purchase is ever necessary to obtain Sweeps Coins. We have a number of ways you can get free Sweeps Coins: Email offers: We send out marketing offers pretty regularly,...
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How can I update my bank account details?
To update the details of your bank account, please send us a request using this form. Please include your date of birth and the last four digits of your currently nominated bank account number to s...
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How do I check my gameplay history?
To view your game history please follow the steps below: Make sure you are signed in before looking for your gameplay history 1. From the Chumba Casino home page, click on the burger menu (three wh...
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Source of Funds Check Guidelines for Players
Chumba Casino is required by law to ensure that our platforms are not used for financial crimes such as fraud, money laundering, or the funding of terrorism. A request for Source of Funds inform...
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What is the minimum age required to play games at Chumba Casino?
To enjoy the games Chumba Casino offers, you will need to be a minimum age of 18 years old. There are of course some exceptions of which you would need to be of a higher age. We highly recommend ...
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The games are taking long to load, what can I do?
At times you may feel as though there is a slight lag in the game you are playing, this can be caused by a number of things. Below are a few quick checks you can do to help minimize any lag in you...