Matt Hale
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Recent activity by Matt Hale-
Why is my account blocked?
If you are having trouble logging into your account, please ensure that: Both your email address and password are correct If you incorrectly enter your password more than three times in a row, y...
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How do I add Chumba casino to my iOS home screen so I can play in full screen?
To play in full screen, follow the steps below: Launch Safari or Chrome on your iPhone or IPad Navigate to chumbacasino.com Tap the share icon (the square with an arrow pointing out of it) ...
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Responsible Social Gameplay Policy
Version: 2.4Date of last update: 9 December 2021 Chumba Casino is committed to endorsing responsible gameplay as a policy of customer care and social responsibility. We believe it is o...
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How can I mute the sound when I play?
To switch off the sound when playing, follow the steps below: Make sure you are signed in first 1. From the Chumba Casino home page, click on the burger menu (three white lines) next to the yellow...
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What is the status of my prize redemption request?
To see the current status of your prize redemption, follow these steps: Make sure you are signed in before looking for the status of your prize redemption 1. From the Chumba Casino home page, cl...
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What documents do I need to provide to verify my ID?
In order to successfully verify your identification, we would need to receive a copy of each of the below: Identification document Selfie Make sure that your identification document is valid, no...
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I cannot claim a promotion
We are sorry to hear that, please provide us with the following information and we will look into it for you. The error message that pops up when you try to claim the promotion (please include a...
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My account has been hacked
If you think, or know for sure, that your account has been hacked (someone other than yourself has gained unauthorized access to your account), contact the Chumba Casino Customer Support team here,...
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Is Chumba Casino secure?
Yes, very. We take security very seriously and as such are continually ensuring our platform maintains the highest level of safety and security, allowing our players to enjoy our games in the best...
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How do I take a screenshot?
The way in which you take a screenshot, will vary depending on the device and operating system you are using: Computer or tablet Mac (Apple) Multiple options available, most simple: SHIFT + COMM...