Matt Hale
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Recent activity by Matt Hale-
I cannot claim a promotion
We are sorry to hear that, please provide us with the following information and we will look into it for you. The error message that pops up when you try to claim the promotion (please include a...
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My account has been hacked
If you think, or know for sure, that your account has been hacked (someone other than yourself has gained unauthorized access to your account), contact the Chumba Casino Customer Support team here,...
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Is Chumba Casino secure?
Yes, very. We take security very seriously and as such are continually ensuring our platform maintains the highest level of safety and security, allowing our players to enjoy our games in the best...
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How do I take a screenshot?
The way in which you take a screenshot, will vary depending on the device and operating system you are using: Computer or tablet Mac (Apple) Multiple options available, most simple: SHIFT + COMM...
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How can I cancel my redemption?
To cancel your prize redemption request, please follow the steps below: You must be signed in to complete this action Please note: You are only able to cancel your prize redemption request when t...
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Where can I find my purchase and prize history?
The Purchase and Prize History will show you all transactions that have taken place on your account, along with all relevant details, such as the date, time, status, and value. Here you will find d...
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Can I play for free?
It's always been free to play our Sweeps Coins games! We've given away over 60 million free Sweeps Coins without any purchases. Upon successful registration, each player will receive a free welcome...
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How do I clear my cache and cookies?
How to clear your cache will vary slightly depending on the internet browser you are using: Computer or tablet Google Chrome (Mac and Windows) On your computer, open Chrome At the top right, cl...
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What are the benefits of verifying my account?
Verifying your account will allow you to benefit from: A higher level of security The ability to redeem prizes A maximised Chumba Casino experience Before being able to redeem prizes, whether g...
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How do I pay with an American Express card?
As one of the most widely used cards in America and Canada, you may very well be regularly using an American Express card as one of your main methods of payment. To make a Gold Coins purchase usin...