I can’t make a purchase, I get one of these errors.

Are you getting any of the below error messages when trying to make a purchase? 

OR

If you are getting any of the error messages above, try the fixes below:  

The most common scenario is that your bank is rejecting this purchase because they don’t know who we are. You have two options:

• Try another payment method. We have a wide variety of payment methods available to you now. We have listed them here:

1. MasterCard
2. American Express
3. Visa Card
4. Online Banking 
5. Skrill Wallet
6. Paysafecard

• Call your bank and ask them to authorise payments to ‘VGW Malta’. Make sure to ask them when you can try making purchases with us again. 

If you are still experiencing issues, please contact our customer support team by clicking the following link: Purchase query - you will need to fill out a few details including the method of payment you are trying to use. 

A member of our team will contact you via your Chumba Casino associated email.