Matt Hale
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Recent activity by Matt Hale-
How can I cancel my redemption?
To cancel your prize redemption request, please follow the steps below: You must be signed in to complete this action Please note: You are only able to cancel your prize redemption request when t...
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Where can I find my purchase and prize history?
The Purchase and Prize History will show you all transactions that have taken place on your account, along with all relevant details, such as the date, time, status, and value. Here you will find d...
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Can I play for free?
It's always been free to play our Sweeps Coins games! We've given away over 60 million free Sweeps Coins without any purchases. Upon successful registration, each player will receive a free welcome...
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How do I clear my cache and cookies?
How to clear your cache will vary slightly depending on the internet browser you are using: Computer or tablet Google Chrome (Mac and Windows) On your computer, open Chrome At the top right, cl...
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What are the benefits of verifying my account?
Verifying your account will allow you to benefit from: A higher level of security The ability to redeem prizes A maximised Chumba Casino experience Before being able to redeem prizes, whether g...
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How do I pay with an American Express card?
As one of the most widely used cards in America and Canada, you may very well be regularly using an American Express card as one of your main methods of payment. To make a Gold Coins purchase usin...
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My location is mistakenly identified as Washington (WA) - What can I do?
If you are not in Washington (WA), US, and still unable to access the site, restarting your router often fixes the problem. If that didn't help, there might be a problem with your IP address. Pleas...
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What is Game Volatility?
Volatility: (sometimes also called variance or dispersion) is used to indicate how often the slot is expected to hit a winning combination, and how big the expected winning can be.Low volatility: T...
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How do I find my browser version?
To find out the version of the browser you are using on your device, see the below: Google Chrome Open a window in the browser In the upper right-hand corner of the window, click the three ver...
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I want to redeem my prize to a different payment method
Sometimes, you may want to redeem your prize to a payment method, but can't. Why? First of all, for a payment method to be considered an option for redemption, it must have been used to make a pur...