Matt Hale
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Recent activity by Matt Hale-
How do I redeem my prize for a gift voucher?
From the redemption section on your account, follow the below steps to redeem your prize in the form of a gift voucher: To find out how to navigate to the redemption section & redeem your prize, c...
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What documents do I need to send to verify my account?
The documents required to verify your account are as follows: Photo ID Selfie (take a photo of yourself) Proof of address (issued within past 6 months) Bank statement (issued within past 6 mont...
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How do I subscribe or unsubscribe to your mailing list?
If you want to update your subscription preferences, head on over to this page and put in your email address as shown in the picture below. If you want to unsubscribe - ‘Click Yes’ and if you want ...
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How can I get a host?
Hosts are in fact dedicated customer service agents that offer help and assistance to players. There is no set formula or checklist to be followed in order to get a host - as long as you remain an ...
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What’s the difference between Gold Coins and Sweeps Coins?
To be able to fully enjoy games in Chumba Casino, you may decide to purchase a Gold Coins package, that come in different denominations: USD 1.00 for 200,000 Gold Coins USD 5.00 for 1,000,000 Go...
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I can’t pass the “Please rotate your device” message on my mobile device
If your screen is not rotating, check if you have accidentally turned off the screen rotation option on your mobile. If you are using iPhone Swipe down from the top-right corner of your screen ...
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What is a Prizeout?
Prizeout is a fantastic redemption option available to all our verified players, in which you can redeem your Sweeps Coins in the form of Gift Cards to a wide range of merchants that we have partne...
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What documents do I need to provide for proof of address?
In order to successfully verify your identification, we would need to receive a copy of one of the following documents, clearly displaying your current address: Utility Bill Mobile Phone Bill (f...
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How do I pay with my MasterCard?
You may already frequently use a MasterCard, it’s one of the most widely used cards in America and Canada. If you have a MasterCard, then you can start to use it with Chumba Casino right away. Sim...
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My friend got a promotion, but I didn’t
We are sorry to hear that you were expecting to receive a promotion but didn't. Chumba Casino reserve the right to send promotional offers to players as we see fit. Continue to keep an eye on your ...