Matt Hale

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Recent activity by Matt Hale Recent activity Votes
  • What is a Prizeout?

    Prizeout is a fantastic redemption option available to all our verified players, in which you can redeem your Sweeps Coins in the form of Gift Cards to a wide range of merchants that we have partne...

  • What documents do I need to provide for proof of address?

    In order to successfully verify your identification, we would need to receive a copy of one of the following documents, clearly displaying your current address: Utility Bill Mobile Phone Bill (f...

  • How do I pay with my MasterCard?

    You may already frequently use a MasterCard, it’s one of the most widely used cards in America and Canada. If you have a MasterCard, then you can start to use it with Chumba Casino right away. Sim...

  • My friend got a promotion, but I didn’t

    We are sorry to hear that you were expecting to receive a promotion but didn't. Chumba Casino reserve the right to send promotional offers to players as we see fit. Continue to keep an eye on your ...

  • Why is my account blocked?

    If you are having trouble logging into your account, please ensure that:  Both your email address and password are correct If you incorrectly enter your password more than three times in a row, y...

  • How do I add Chumba casino to my iOS home screen so I can play in full screen?

    To play in full screen, follow the steps below:  Launch Safari or Chrome on your iPhone or IPad Navigate to chumbacasino.com  Tap the share icon (the square with an arrow pointing out of it) ...

  • Responsible Social Gameplay Policy

        Version: 2.4Date of last update: 9 December 2021 Chumba Casino is committed to endorsing responsible gameplay as a policy of customer care and social responsibility. We believe it is o...

  • How can I mute the sound when I play?

    To switch off the sound when playing, follow the steps below:  Make sure you are signed in first 1. From the Chumba Casino home page, click on the burger menu (three white lines) next to the yellow...

  • What is the status of my prize redemption request?

    To see the current status of your prize redemption, follow these steps:  Make sure you are signed in before looking for the status of your prize redemption   1. From the Chumba Casino home page, cl...

  • What documents do I need to provide to verify my ID?

    In order to successfully verify your identification, we would need to receive a copy of each of the below: Identification document  Selfie Make sure that your identification document is valid, no...