Casino FAQ
- Employment Opportunities
- Book a Hotel Reservation
- How do I cash out at Black Oaks Casino?
- How do I check my gameplay history?
- What’s the difference between Gold Coins and Sweeps Coins?
- How do I add Chumba casino to my iOS home screen so I can play in full screen?
Games & Technical Issues
- How do I contact Customer Support?
- My game froze/My free bonus play was interrupted!
- The games are taking long to load, what can I do?
- I can’t pass the “Please rotate your device” message on my mobile device
- How can I mute the sound when I play?
- How do I take a screenshot?
Bonuses & Promotions
- My $10 Gold Coin package didn’t come with free Sweeps Coins!
- How do I get free Sweeps Coins?
- How do I subscribe or unsubscribe to your mailing list?
- My friend got a promotion, but I didn’t
- I cannot claim a promotion
- Do you offer a bonus upon registration?
Prize Redemption
- How do I redeem my prize?
- How do I redeem my prize for cash?
- How do I redeem my prize for a gift voucher?
- What is a Prizeout?
- What is the status of my prize redemption request?
- How can I cancel my redemption?
Travel & Dining
Payments
- Can I use a payment method not in my name?
- I can’t make a purchase, I get one of these errors.
- I made a purchase and didn’t get my free Sweeps Coins
- Finding your transaction ID
- I do not have a MasterCard, where can I get one?
- How can I find the live chat function?
Verification
- Why do I need to verify my account?
- How Do I Verify My Account?
- What documents do I need to send to verify my account?
- What documents do I need to provide for proof of address?
- What documents do I need to provide to verify my ID?
- What are the benefits of verifying my account?